eleven cyber security GmbH Status - eXpurgate.Inhouse and eXpurgate.Cloud

eXpurgate.Inhouse and eXpurgate.Cloud - Datacenter Outage

Incident Report for eleven cyber security GmbH

Resolved

All systems are operational again.

Posted Mar 25, 2024 - 08:38 CET

Monitoring

The network is back up again, services are resuming normal operation.

Detection performance is still degraded due to issue in the backend that we are working on.

Posted Mar 24, 2024 - 17:40 CET

Identified

The network in our datacenters went down again rendering all services unavailable.

Posted Mar 24, 2024 - 17:00 CET

Monitoring

All systems are up and running again.

Detection performance is still degraded due to backend databases that are not yet working correctly.

Posted Mar 24, 2024 - 16:43 CET

Update

We are continuing to work on a fix for this issue.

Posted Mar 24, 2024 - 15:30 CET

Update

Email processing in eXpurgate.Cloud is up and running again. E-mails are being delivered.

Database servers for eXpurgate.Inhouse are also back up.

Due to the outage we are unable to update the detection database, so the quality of the detection is still degraded.

We are still working to recover the rest of the systems.

Posted Mar 24, 2024 - 15:19 CET

Identified

There is a massive network outage in our datacenters, we are working to bring the connections and systems back online.

Posted Mar 24, 2024 - 14:00 CET

Investigating

We are currently investigating an issue in our Datacenters affecting all systems.

Since about 12:15 CET the eXpurgate database-servers as well as all eXpurgate.Cloud-servers are offline

Posted Mar 24, 2024 - 13:11 CET

This incident affected: my.eleven Cloud Email Security (Configuration Interface, Detection, Quarantine, Email Processing - Inbound, Email Processing - Outbound), eXpurgate.Inhouse (Configuration Interface (my.eleven), Detection, eXcached), Technical Support (Support Contact Email), and eXpurgate.Cloud (Detection, Quarantine, Email Processing - Inbound, Email Processing - Outbound).