Email Processing Delays

Incident Report for eleven cyber security GmbH

Resolved

This incident has been resolved.

Posted Mar 18, 2024 - 09:40 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 15, 2024 - 15:09 CET

Update

The delays only affect some emails of some email categories: Business E-Mail Compromise, SPF, and DKIM.

Posted Mar 15, 2024 - 14:45 CET

Investigating

We are currently observing some delays in our email processing infrastructure. Customers might see delays in delivery of Inbound emails. Sending mail clients will see the error message "Busy, try again later".

We are investigating the issue.

Posted Mar 15, 2024 - 14:31 CET

This incident affected: my.eleven Cloud Email Security (Email Processing - Inbound) and eXpurgate.Cloud (Email Processing - Inbound).