my.eleven.de - Mailtracking and eXplainID not available

Incident Report for eleven cyber security GmbH

Resolved

We found the cause for the outage and implemented a fix.

Mailtracking and eXplainID are operational again.
Posted May 24, 2023 - 08:33 CEST

Update

We are continuing to work on a fix for this issue.
Posted May 24, 2023 - 08:14 CEST

Identified

Due to the datacenter migration to Convotis Mailtracking and eXplainID in the my.eleven.de configuration interface are currently not available.

We are working to resolve the issue and restore full functionality.
Posted May 24, 2023 - 08:13 CEST
This incident affected: my.eleven Cloud Email Security (Configuration Interface).